English Working in the front office, you will be the first person the guests meet in the hotel so you will play a key role to making their visit great by performing good customer service. Also, your job will include various administrative and clerical tasks. Your tasks will vary every day from basic office tasks (eg. organizing documents and answering the phone) to helping customers with whatever they need.
-Duties
In the front office your duties will vary every day and they may include: ensuring accurate and efficient running of reception including check in/out procedures, responding to guest queries in a timely and efficient manner, insuring that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments, demonstrating a high level of customer service at all times, understanding thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties, maximizing room occupancy and use upselling techniques to promote hotel services and facilities, understanding correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy, ensuring all Guest deliveries and messages are received effectively and efficiently, acting in accordance with fire, health and safety regulations and follow the correct procedures when required, following and adhering to company brand standards, assisting other departments wherever necessary and maintaining good working relationships with team members.
-Area Description
Greece's largest island, Crete, is known for its varied terrain, which ranges from fine-sand beaches at Elafonisi to the White Mountains. Crete is a magical tapestry of splendid beaches, ancient treasures, and landscapes encompassing vibrant cities and dreamy villages, where locals share their traditions, wonderful cuisine and generous spirit. The island is the birthplace of the first advanced society on European soil, the Minoans, who ruled some 4000 years ago.
-Requirements
Everybody is eligible to work in hotels, but the program is highly beneficial for those studying a degree related to tourism and hospitality. Previous work experience in the same field is considered an advantage. Receptionists should speak fluent English, Russian and intermediate German.
-Curriculum Activities
Most popular places to visit in Crete are:
Chania: The old town of Chania with its world-renowned Venetian lighthouse, the aristocratic suburb of Halepa and the Tabakaria, teeming with bars, cafes, restaurants and elegant hotels. Rethymno: discover the old town of Rethymno, a gem of a settlement on the island, with its Venetian buildings, mosques, minarets, fountains and cobblestone alleys lined with shops, cafes, bars and hotels. Heraklion: a lively city filled with sights, museums, restaurants, bars and hotels. Ierapetra: The old town with its narrow alleyways, little harbour and famous Fortress of Kales is one of the most significant sights in Crete. Agios Nikolaos: A cosmopolitan summer resort, with the mystical allure of Lake Vouliagmeni (which, legend has it, is bottomless), with numerous cafes and restaurants dotted around its shores. Mount Ida (Psiloritis): The highest mountain in Crete. Ambitious hikers will climb to the top and be rewarded with an unforgettable view.
-Work Day
You will be working 8 hours per day with a break for your meal. There are different shifts at the hotel so you may be working in the morning, evening or night shift. You might have a straight shift (work 8 hours in a row) or a split-shift (work 4 hours first and after a break work another 4 hours).
-Who Can Apply
Students ath want to join our International practice program.This will give you a life changing experience. You will get international working experience which always will be valuable for future employment. You will earn money, meet new people, learn about new cultures, improve language skills, develop communication skills, improve your personality and make unforgettable memories.
