English Working in the front office, you will be the first person the guests meet in the hotel so you will play a key role to making their visit great by performing good customer service. Also, your job will include various administrative and clerical tasks. Your tasks will vary every day from basic office tasks (eg. organizing documents and answering the phone) to helping customers with whatever they need.
-Duties
In the front office your duties will vary every day and they may include: ensuring accurate and efficient running of reception including check in/out procedures, responding to guest queries in a timely and efficient manner, insuring that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments, demonstrating a high level of customer service at all times, understanding thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties, maximizing room occupancy and use upselling techniques to promote hotel services and facilities, understanding correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy, ensuring all Guest deliveries and messages are received effectively and efficiently, acting in accordance with fire, health and safety regulations and follow the correct procedures when required, following and adhering to company brand standards, assisting other departments wherever necessary and maintaining good working relationships with team members.
-Area Description
Cyprus is a small island country with a long history and a rich culture that spans 10,000 years, making it one of the oldest civilizations in the Mediterranean - as evidenced by the many fascinating cultural sights, museums, monuments and galleries. Situated at the crossroads of three continents - Europe, Asia and Africa - the island’s unique geographic position has played an important part in its turbulent past since antiquity. The scenery of Cyprus unfolds across glittering coasts, rolling mountains, fragrant forests and rugged headlands.
-Requirements
EU citizens only are eligible to work in hotels, but the program is highly beneficial for those studying a degree related to tourism and hospitality. Previous work experience in the same field is considered an advantage. Receptionists should speak fluent English, Russian and intermediate German.
-Curriculum Activities
Sun-soaked stretches of sand are Cyprus' calling card and there's a beach for everyone here, from wild and windswept to family-friendly and packed. Every conceivable water sport is on offer, from scuba diving to skimming the surface on a kite- or windsurf board. And if you tire of all that blue, strike out into the interior, where wildflower-studded meadows and valleys of densely planted vineyards sweep up to a pine-clad mountain spine offering hiking, biking and, yes, even winter skiing. There are also many sights to see in Cyprus and the most popular ones are: Pafos Archaeological Site, Ancient Kourion, Tombs of the Kings, Zenobia, St Hilarion Castle, Venetian Walls, Kykkos Monastery and Selimiye Mosque.
-Work Day
You will be working 8 hours per day with a break for your meal. There are different shifts at the hotel so you may be working in the morning, evening or night shift. You might have a straight shift (work 8 hours in a row) or a split-shift (work 4 hours first and after a break work another 4 hours).
-Who Can Apply
Students ath want to join our International practice program.This will give you a life changing experience. You will get international working experience which always will be valuable for future employment. You will earn money, meet new people, learn about new cultures, improve language skills, develop communication skills, improve your personality and make unforgettable memories.
