English Working in the front office, you will be the first person the guests meet in the hotel so you will play a key role to making their visit great by performing good customer service. Also, your job will include various administrative and clerical tasks. Your tasks will vary every day from basic office tasks (eg. organizing documents and answering the phone) to helping customers with whatever they need.
-Duties
In the front office your duties will vary every day and they may include: ensuring accurate and efficient running of reception including check in/out procedures, responding to guest queries in a timely and efficient manner, insuring that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments, demonstrating a high level of customer service at all times, understanding thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties, maximizing room occupancy and use upselling techniques to promote hotel services and facilities, understanding correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy, ensuring all Guest deliveries and messages are received effectively and efficiently, acting in accordance with fire, health and safety regulations and follow the correct procedures when required, following and adhering to company brand standards, assisting other departments wherever necessary and maintaining good working relationships with team members.
-Area Description
Dubai is a city with year-round sunshine, deserts, beautiful beaches, luxurious hotels and shopping malls, fascinating legacy attractions and a prosperous business community. Millions of leisure and business visitors come each year from around the world to visit Dubai.
This city is well known as the entertainment capital of the Middle East. Party lovers from all over the world go to Dubai to splash out in the most expensive places in the city.
There are so many international visitors in Dubai and therefore English is common among people.
Dubai is famous not only with its spectacular attractions but its skyline offers stunning architectural projects, for instance the world's tallest building – Burj Khalifa, the stunning Palm trilogy, the Dubai Mall and Dubai Marina, there are so many landmarks in Dubai that make visitors excited and bring them unforgettable emotions.
-Requirements
Everybody is eligible in working in hotels, but the program is highly beneficial for those studying a degree related to tourism and hospitality. Previous work experience in the same field is considered an advantage.
-Curriculum Activities
Students can spend their leisure time as they love. There are many beautiful beaches with water sport possibilities and beach parties. In biggest cities students can find many other leisure activities such as cinemas, shopping places, restaurants and bars.
-Work Day
You will be working 8 hours per day with a break for your meal. There are different shifts at the hotel so you may be working in the morning, evening or night shift. You might have a straight shift (work 8 hours in a row) or a split-shift (work 4 hours first and after a break work another 4 hours).
-Who Can Apply
Students ath want to join our International practice program.This will give you a life changing experience. You will get international working experience which always will be valuable for future employment. You will earn money, meet new people, learn about new cultures, improve language skills, develop communication skills, improve your personality and make unforgettable memories.
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