English We are looking for an experienced Customer Service and Product Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.
-Duties
Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry’s developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Develop products by identifying potential products; conducting market research; generating product requirements; determining specifications, production timetables, pricing, and time-integrated plans for product introduction; developing marketing strategies.
-Area Description
Barcelona, the cosmopolitan capital of Spain’s Catalonia region, is known for its art and architecture. Barcelona contains both the authentically historic and the wildly bizarre. From the scenic trails of the colorful Park Güell to the romantic narrow alleys of Barri Gòtic; from the beachside nightclubs to the city's dozens of sacred churches and architectural marvels.
-Requirements
Everybody is eligible in working in hotels, but the program is highly beneficial for those studying a degree related to tourism and hospitality. Previous work experience in the same field is considered an advantage.
-Curriculum Activities
You can spend your spare time as you like. There are many places to visit in Barcelona. In Barcelona, even the beach is bustling, but it's really the cosmopolitan city that gets all the attention. Much of the activity revolves around Las Ramblas, a series of narrow streets and alleys packed with restaurants, nightclubs and a vibrant pedestrian market. But you should also take a tour of Antoni Gaudí's masterpieces; Gaudí is responsible for sites like Casa Milà, Casa Batlló and La Sagrada Familia. Also popular places to visit are: Guell Park, Boqueria Market, Gothic Quarter, Las Ramblas and Camp Nou Stadium.
-Work Day
You will be working 8 hours per day with a break for your meal. There are different shifts at the hotel so you may be working in the morning, evening or night shift. You might have a straight shift (work 8 hours in a row) or a split-shift (work 4 hours first and after a break work another 4 hours).
-Who Can Apply
Students ath want to join our International practice program.This will give you a life changing experience. You will get international working experience which always will be valuable for future employment. You will earn money, meet new people, learn about new cultures, improve language skills, develop communication skills, improve your personality and make unforgettable memories.
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