English The Perfect Hotel Front Desk Agent Job Description. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. A typical day as a hotel frontdesk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests.
-Duties
As a Front and Back Office Clerk your duties may include: Ensure accurate and efficient running of reception including check in/out procedures, Respond to Guest queries in a timely and efficient manner, Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments, Demonstrate a high level of customer service at all times, Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties, Maximize room occupancy and use up-selling techniques to promote hotel services and facilities, Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy, Answer switchboard calls, as required, Ensure all Guest deliveries and messages are received effectively and efficiently, Act in accordance with fire, health and safety regulations and follow the correct procedures when required, Act in accordance with policies and procedures when working with front of house equipment and property management systems, Attend appropriate training courses, when required, Follow and adhere to company brand standards, Assist other departments wherever necessary and maintain good working relationships with Team Members, Work with your Manager to identify a specific project to complete during your internship placement.
-Area Description
Rhodes Island is famous for its bright green hills, rich green valleys
and golden beaches. In addition to excellent facilities for tourism,
Rhodes island is a combination of cosmopolitan and
traditional, numerous cultural and archaeological sites to visit. All the
resorts and hotels are located by the sea with their crystal clear waters
and sandy beaches surrounded with the blossoming trees and
flowers. There are wonderful beaches. Cities offer a lot of different and
exciting leisure activities: many sightseeing, historical places,
shopping malls, restaurants, bars. On the beach are provided many
possibilities for sport activities including water sport, also there are
places for relaxing and sunbathing.
-Requirements
Everybody is eligible in working in hotels, but the program is highly beneficial for those studying a degree related to tourism and hospitality. Previous work experience in the same field is considered an advantage.
-Curriculum Activities
Students can spend their leisure time as they love. There are many
beautiful beaches in the island with water sport possibilities and
beach parties. In biggest island cities students can find many other
leisure activities such as cinemas, shopping places, restaurants and
bars.
-Work Day
During the day person is working 8 hours with the lunch break in the
middle of the day. A trainee might have a straight shift (work 8 hours in
a row) or a split-shift (work 4 hours first and after a break work another
4 hours). In the evening trainees have their dinner and free time.
-Who Can Apply
Students ath want to join our International practice program.This will give you a life changing experience. You will get international working experience which always will be valuable for future employment. You will earn money, meet new people, learn about new cultures, improve language skills, develop communication skills, improve your personality and make unforgettable memories.
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