English Working in the reception, you will be the first person the guests meet in the hotel so you will play a key role to making their visit great by performing good customer service. Also, your job will include various administrative and clerical tasks. Your tasks will vary every day from basic office tasks (eg. organizing documents and answering the phone) to helping customers with whatever they need.
-Duties
In the front office your duties will vary every day and they may include: ensuring accurate and efficient running of reception including check in/out procedures, responding to guest queries in a timely and efficient manner, insuring that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments, demonstrating a high level of customer service at all times, understanding thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties, maximizing room occupancy and use upselling techniques to promote hotel services and facilities, understanding correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy, ensuring all Guest deliveries and messages are received effectively and efficiently, acting in accordance with fire, health and safety regulations and follow the correct procedures when required, following and adhering to company brand standards, assisting other departments wherever necessary and maintaining good working relationships with team members.
-Area Description
The northernmost and easternmost island of the Canary Islands and has a volcanic origin. It was born through fiery eruptions and has solidified lava streams as well as extravagant rock formations. Charming bungalows, gardens with tropical palm trees and services designed for family, couples and groups of friends who want to enjoy a relaxing and authentic ambiance and plans for.
-Requirements
Everybody is eligible to work in hotels, however the program is highly beneficial for those studying a degree related to tourism and hospitality industry. Previous work experience in the same field is considered a huge advantage. We are looking for open-minded people who are ready to work and are willing to meet new challenges in their life.
-Curriculum Activities
- Aqualava Water Park. While the resort's pool is great, a water park is always a fun day out and breaks up the holiday. ...
- Timanfaya National Park. ...
- Rancho Texas Splash & Animal Park. ...
- Submarine Safari. ...
- Pirate Museum.
-Work Day
You will be working 8 hours per day with a break for your meal. There are different shifts at the hotel so you may be working in the morning,evening or night shift. You might have a straight shift (work 8 hours in arow) or a split-shift (work 4 hours first and after a break work another 4 hours).
-Who Can Apply
Students ath want to join our International practice program.This will give you a life changing experience. You will get international working experience which always will be valuable for future employment. You will earn money, meet new people, learn about new cultures, improve language skills, develop communication skills, improve your personality and make unforgettable memories.
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