English We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.
Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
-Duties
- 1. Review arrival lists to welcome guests
- 2. Attend to special guests (e.g. VIPs) and answer their inquiries
- 3. Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- 4. Provide information about amenities, area and venues and promote services
- 5. Anticipate guest needs and build rapport with customers
- 6. Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- 7.Address customer complaints.
- 8.Record information in the logbook daily
- 9. Ensure compliance with health and quality standards
-Area Description
Cyprus is a small island country with a long history and a rich culture that spans 10,000 years, making it one of the oldest civilizations in the Mediterranean - as evidenced by the many fascinating cultural sights, museums, monuments and galleries. Situated at the crossroads of three continents - Europe, Asia and Africa - the island’s unique geographic position has played an important part in its turbulent past since antiquity. The scenery of Cyprus unfolds across glittering coasts, rolling mountains, fragrant forests and rugged headlands. Cyprus is a small island country with a long history and a rich culture that spans 10,000 years, making it one of the oldest civilizations in the Mediterranean - as evidenced by the many fascinating cultural sights, museums, monuments and galleries. Situated at the crossroads of three continents - Europe, Asia and Africa - the island’s unique geographic position has played an important part in its turbulent past since antiquity. The scenery of Cyprus unfolds across glittering coasts, rolling mountains, fragrant forests and rugged headlands.
-Requirements
Everybody is eligible in working in hotels, but the program is highly beneficial for those studying a degree related to tourism and hospitality. Previous work experience in the same field is considered an advantage.
-Curriculum Activities
Sun-soaked stretches of sand are Cyprus' calling card and there's a beach for everyone here, from wild and windswept to family-friendly and packed. Every conceivable water sport is on offer, from scuba diving to skimming the surface on a kite- or windsurf board. And if you tire of all that blue, strike out into the interior, where wildflower-studded meadows and valleys of densely planted vineyards sweep up to a pine-clad mountain spine offering hiking, biking and, yes, even winter skiing. There are also many sights to see in Cyprus and the most popular ones are: Pafos Archaeological Site, Ancient Kourion, Tombs of the Kings, Zenobia, St Hilarion Castle, Venetian Walls, Kykkos Monastery and Selimiye Mosque.
-Work Day
You will be working 8 hours per day with a break for your meal. There are different shifts at the hotel so you may be working in the morning, evening or night shift. You might have a straight shift (work 8 hours in a row) or a split-shift (work 4 hours first and after a break work another 4 hours).
-Who Can Apply
Students ath want to join our International practice program.This will give you a life changing experience. You will get international working experience which always will be valuable for future employment. You will earn money, meet new people, learn about new cultures, improve language skills, develop communication skills, improve your personality and make unforgettable memories.
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