English Working in the front office, you will be the first person the guests meet in the hotel so you will play a key role to making their visit great by performing good customer service. Also, your job will include various administrative and clerical tasks. Your tasks will vary every day from basic office tasks (eg. organizing documents and answering the phone) to helping customers with whatever they need.
-Duties
In the front office your duties will vary every day and they may include: ensuring accurate and efficient running of reception including check in/out procedures, responding to guest queries in a timely and efficient manner, insuring that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments, demonstrating a high level of customer service at all times, understanding thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties, maximizing room occupancy and use upselling techniques to promote hotel services and facilities, understanding correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy, ensuring all Guest deliveries and messages are received effectively and efficiently, acting in accordance with fire, health and safety regulations and follow the correct procedures when required, following and adhering to company brand standards, assisting other departments wherever necessary and maintaining good working relationships with team members.
-Area Description
Granada, capital of the province of the same name, is in south-eastern Spain, in the autonomous region of Andalusia. Granada is a vibrant, friendly and lively metropolis that is full of culture. It's known for grand examples of medieval architecture dating to the Moorish occupation, especially the Alhambra. This sprawling hilltop fortress complex encompasses royal palaces, serene patios, and reflecting pools from the Nasrid dynasty, as well as the fountains and orchards of the Generalife gardens.
-Requirements
Everybody is eligible in working in hotels, but the program is highly beneficial for those studying a degree related to tourism and hospitality. Previous work experience in the same field is considered an advantage.
-Curriculum Activities
You can spend you free time as you like. Rich in history and culture, Granada is arguably the single most worthwhile city in Spain for visitors. In addition to a rich multicultural history, the Alhambra and other monuments, a student-driven nightlife, and skiing and trekking in the nearby Sierra Nevada, Granada offers a break from the summer heat of other Andalusian cities such as Córdoba or Seville. Interesting places to see in Granada are: Plaza Isabel la Catolica, Cathedral of Granada, Royal Chapel, Madraza Palace,Plaza de Bib-Rambla ,Alcaiceria, Corral del Carbón, Plaza Nueva, and Museo San Juan de Dios.
-Work Day
You will be working 8 hours per day with a break for your meal. There are different shifts at the hotel so you may be working in the morning, evening or night shift. You might have a straight shift (work 8 hours in a row) or a split-shift (work 4 hours first and after a break work another 4 hours).
-Who Can Apply
Students ath want to join our International practice program.This will give you a life changing experience. You will get international working experience which always will be valuable for future employment. You will earn money, meet new people, learn about new cultures, improve language skills, develop communication skills, improve your personality and make unforgettable memories.
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