English Working as a receptionist, you will be the first person the guests meet in the hotel so you will play a key role to making their visit great by performing good customer service. Also, your job will include various administrative and clerical tasks. Your tasks will vary every day from basic office tasks (eg. organizing documents and answering the phone) to helping customers with whatever they need.
-Duties
In the front office your duties will vary every day and they may include: ensuring accurate and efficient running of reception including check in/out procedures, responding to guest queries in a timely and efficient manner, insuring that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments, demonstrating a high level of customer service at all times, understanding thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties, maximizing room occupancy and use upselling techniques to promote hotel services and facilities, understanding correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy, ensuring all Guest deliveries and messages are received effectively and efficiently, acting in accordance with fire, health and safety regulations and follow the correct procedures when required, following and adhering to company brand standards, assisting other departments wherever necessary and maintaining good working relationships with team members.
-Area Description
Córdoba also called Cordova in English, is a city in Andalusia, southern Spain, and the capital of the province of Córdoba. A great cultural reference point in Europe, this ancient city has been declared a World Heritage Site and contains a mixture of the diverse cultures that have settled it throughout history. The historic quarter of Cordoba is a beautiful network of small streets, alleys, squares and whitewashed courtyards arranged around the Mezquita, which reflects the city's prominent place in the Islamic world during medieval times.
-Requirements
Everybody is eligible in working in hotels, but the program is highly beneficial for those studying a degree related to tourism and hospitality. Previous work experience in the same field is considered an advantage.
-Curriculum Activities
You can spend your leisure time as you like. Cordoba has much to offer in terms of art, culture and leisure, thanks to a myriad of cultural events that are organized here throughout the year: Flamenco festivals, concerts, ballet and other activities. These events are complemented by a number of museums and a good nightlife scene. Córdoba's real charms unfold as you explore the winding, stone-paved lanes of the medieval city to the west, north and east of the gaudy touristic area immediately around the Mezquita, wandering between wrought-iron balconies and lamps, potted plants, overhanging trees, golden-stone buildings and verdant interior patios, emerging every few minutes on yet another quaint little hidden plaza. Places to see in Cordoba are: One of the world's greatest Islamic buildings, the Mezquita, Medina Azahara, Alcazar de los Reyes Cristianos, Sinagoga, Palacio de Viana, Centro Flamenco Fosforito, Caballerizas Reales and Museo Arqueologico.
-Work Day
You will be working 8 hours per day with a break for your meal. There are different shifts at the hotel so you may be working in the morning, evening or night shift. You might have a straight shift (work 8 hours in a row) or a split-shift (work 4 hours first and after a break work another 4 hours).
-Who Can Apply
Students ath want to join our International practice program.This will give you a life changing experience. You will get international working experience which always will be valuable for future employment. You will earn money, meet new people, learn about new cultures, improve language skills, develop communication skills, improve your personality and make unforgettable memories.
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