English Reception manager ensures that visitors and clients are received in an excellent and professional manner and that all reception areas operate a high quality service at all times. Reception manager is in charge of everything happening in the reception and the front office.
-Duties
- 1. To supervise the professional greeting of clients and visitors, to the highest standards.
- 2. To manage room reservations ensuring that the bookings team are processing all enquiries accurately.
- 3. Recruitment, induction and training of receptionists and meeting room co-ordinators
- 4. Appraisals and performance management of staff, including monthly meetings.
- 5. Leading, monitoring, motivating and inspiring the team; providing guidance and support.
- 6. Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services
- 7. On-going development of skills and knowledge for the team.
- 8. Produce, manage and operate the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary
- 9. Manage the implementation for any change or upgrade in software systems
- 10. Monitor budget and produce weekly/monthly reporting where applicable
- 11. Supervise the co-ordination of VIP Functions and events.
- 12. Review the uniform requirements and source new suppliers if needed
-Area Description
Cyprus is a small island country with a long history and a rich culture that spans 10,000 years, making it one of the oldest civilizations in the Mediterranean - as evidenced by the many fascinating cultural sights, museums, monuments and galleries. Situated at the crossroads of three continents - Europe, Asia and Africa - the island’s unique geographic position has played an important part in its turbulent past since antiquity. The scenery of Cyprus unfolds across glittering coasts, rolling mountains, fragrant forests and rugged headlands.
-Requirements
Everybody is eligible in working in hotels, but the program is highly beneficial for those studying a degree related to tourism and hospitality. Previous work experience in the same field is considered an advantage.
-Curriculum Activities
Sun-soaked stretches of sand are Cyprus' calling card and there's a beach for everyone here, from wild and windswept to family-friendly and packed. Every conceivable water sport is on offer, from scuba diving to skimming the surface on a kite- or windsurf board. And if you tire of all that blue, strike out into the interior, where wildflower-studded meadows and valleys of densely planted vineyards sweep up to a pine-clad mountain spine offering hiking, biking and, yes, even winter skiing. There are also many sights to see in Cyprus and the most popular ones are: Pafos Archaeological Site, Ancient Kourion, Tombs of the Kings, Zenobia, St Hilarion Castle, Venetian Walls, Kykkos Monastery and Selimiye Mosque.
-Work Day
You will be working 8 hours per day with a break for your meal. There are different shifts at the hotel so you may be working in the morning, evening or night shift. You might have a straight shift (work 8 hours in a row) or a split-shift (work 4 hours first and after a break work another 4 hours).
-Who Can Apply
Students ath want to join our International practice program.This will give you a life changing experience. You will get international working experience which always will be valuable for future employment. You will earn money, meet new people, learn about new cultures, improve language skills, develop communication skills, improve your personality and make unforgettable memories.
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